FAQ

FAQ

What is an escape room?

An escape room is a live action themed puzzle game! You and your friends will be locked inside a room and will have to scavenge for clues, solve a series of puzzles and complete a task or find your key to an exit in order to ‘escape the room’.

Will we really be locked in a room?

Yes and no. The doors will be locked magnetically with an emergency exit button installed next to each of the doors for our players to use freely at any time.

Is this scary? Are there live actors in the room?

No. We are an asylum themed escape room, so it will be a little spooky here but we will not be trying to scare you. Our intention is to provide a fully immersive experience that focuses on fun puzzle games and not jump scares.

There may be a live actor who presents you with the game rooms’ story/introduction but once you are led inside the room and the door closes, it will just be you and the puzzles. None of our staff members or actors will physically touch you. We promise: we do not want to touch you or anyone.

What do we need to bring?

You need to bring your thinking caps! And reading glasses if you need them.

Everything else will be prohibited in the room: cell phones, flashlights, lock picks, or any tools are not invited in the room with you—we will have storage lockers for small to medium sized purses or bags for your convenience.

What if we are intoxicated?

We reserve the right to refuse service to anyone. If everyone arrives intoxicated, we will ask you to leave with no refunds or reimbursements. It is very important to us that nothing gets broken and nobody gets hurt; intoxicated people will most likely risk those two concerns so therefore there are no exceptions for this. We will charge a $500 fee for each broken prop or game piece.

Disclaimer: playing our game intoxicated is NOT fun; we are not a haunted house and therefore will not jump scare you to excite you.You will be solving a series of puzzles to get your thrill and it will be exceptionally challenging to enjoy these puzzles if you are intoxicated. Trust us; you will want your fully functioning brain for this experience!

Will there be with strangers with us?

No; it will be just you and whoever you choose to bring. Private games only!

Is this kid friendly? What is the cost and age requirements?

Kids will be charged the same as adults. We recommend the kids to be 10 and over for the sake of understanding the puzzles and the spook factor, but we allow kids of all ages to play as long as there is an adult (18+older) with them during the game and to sign their waivers.

“Chapter 1: The Doctor’s Secret” is not very scary at all, there is dim lighting but nothing too inappropriate for kids.

“Chapter 2: Playtime” is a creepier game with some elements of horror such as pools of blood, a skeleton body, hanging dolls/talking doll, and the lights will go off at one point; so we do not recommend this for anyone under 13.

Can we play if one is handicapped or pregnant?

That is completely up to you. In both games that we have, there will be a transition between rooms that isn’t a full door size opening (it is about half the door size). It’ll require a bending type of physical movement, but not necessarily crawling on hands and knees.

“Chapter 1: The Doctor’s Secret” is probably the better option since there is only one small obstacle and we have a way to walk the guest around to the second room if they do not want to bend under the opening.

“Chapter 2: Playtime” might not be as good an option; one person will have to start the game in a small confined area, there is no option to walk the guest around to the second room, and our players will be exiting through a ‘secret tunnel’ to escape (therefore a somewhat small area).

Can we play with just 2 people? 1 person?

We require a 3 player minimum for the games. The games can be quite challenging so we recommend having a larger group.

Can we walk in?

Please give us a call and see what is available. We have specific time slots set up that we have to follow so we are by appointment only and generally do not take walk-ins unless there is open availability.

Can we pay separately? Can we pay cash?

Yes to both! Please give us a call at (702) 906-1717 to set up your reservation. We will have to keep a credit card on file to secure the reservation but we do not charge anything on it.

Can we avoid the 6% booking fee?

Yes! Our online booking system requires you to pay a fee towards them, but if you give us a call at (702) 906-1717, we can set up your booking and you will not be charged the 6% fee.

What are the cancellation/rescheduling/late policies?

Cancellation: All bookings are final and non-refundable. Cancellations, no-shows, and late arrivals will not be reimbursed.

Rescheduling: If you need to reschedule your reservation date and/or time, you have to do so ONE DAY PRIOR to your activity date. Changes that are made on the same day of your reservation will be subject to a $50 fee and are not guaranteed.

Late Policy: If you or any group member will be late, please notify us. We give a 10 minute grace period from your reservation time, after that, we may have to cut into your game time.

Are there any promotions right now?

If we do, it will be posted on our homepage or on social media pages: Facebook, Instagram, Twitter. Don’t forget to follow us! If you don’t see anything, you can always give us a call at (702) 906-1717 to check!